- Shipping Method
- Return Policy
Yes we ship WORLDWIDE! Please check the rates as they are calculated at checkout based on country!
📦WHAT SHIPPING OPTIONS DO YOU OFFER?( Due TotheCOVID-19,The Shipping Time May be Delay. Besides, a small part of order of Europe Countries May need to be picked up by customers,the specific delivery situation is subject to local conditions. )
Free Standard Shipping Over$49
Free Express Shipping Over$79
1, Standard Shipping Time : (7-12 Business days✈)
2, Expedited Shipping Time: (5-8 Business days🚀)
CUSTOMS AND IMPORT DUTY
In general,there only be a small number of countries need to clear customs.if need to clear customs tax,please contact with us directly first.We will help you with certain amount of the tax.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please be advised that your shipping address cannot be revised after the order has been placed successfully.However,before your order being shipped,we will try our best to help you to revise your shipping address.So please make sure that your shipping address is right and if you have any question,please feel free to contact with us first,we will be very glad to help you solve the matter.
I AM NOT SATISFIED WITH THE PRODUCT. WHAT CAN I DO?
If you are not satisfied with the product you received,you’d better return it to us in new condition within 30 days from the delivered date,or we would refuse to accept your request.
PLEASE PAY ATTENTION
It may take 48 to 72 hours for the tracking information to be updated and sometimes tracking numbers may change. If not, please feel free to contact with us for more information.
1. First you need to contact customer service for a refund request within 30 days of receiving the product, once the 30 days have passed, we will no longer accept your refund request.
2. If it was our mistake that caused you to actually receive the wrong or quality problem item, we will provide a no-obligation refund. Please contact us and include a picture of your entire order, as well as the damaged/defective items and a brief description of the issue. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
3. As a result of hygiene, safety and cleanliness standards, all items must be new, unused, and in the same condition that you received it.
4. Once your return has been approved, you will receive an email with instructions on how and where to send your return. Please ship your item to the address provided in the email and provide us with a tracking number for your return and we will process your refund. Generally, you will receive your refund within 3-5 business days.
1. Since our products are sold worldwide, although it is a very small probability, your parcel may encounter customs clearance, in this case please contact our customer service at first to assist in solving the problem. However, if you refuse to pick up your package, we will not be able to guarantee a full refund.
2. If the parcel is sent to the wrong address because the customer filled in the wrong address himself, we will provide the information of the logistics provider to assist in modifying the address, but we will not make a refund.
We hope this helped you answer all your questions about returns and refunds.If you would like any further clarification, be sure to contact us via firstname.lastname@example.org at your earliest convenience.